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Frequent questions
Looking for a place
How do I search on KotNow?
Enter the city, optionally the property type, your maximum budget and your move-in date. The list filters immediately. You can also switch to map view.
Does searching cost anything?
No. Searching, viewing listings, writing to owners, booking viewings and building your file are free, unlimited and commission-free. The only paid service concerns owners who want to feature their listing.
How do I contact an owner?
On the listing page, the “Write to the owner” button opens a direct conversation. Your message reaches them with nobody in between.
How do I book a viewing?
If the owner has opened slots, they appear on the listing and you pick one. Otherwise write to them — most propose a time within a few days.
How do I spot a scam?
One signal is enough: you are asked for money before the viewing. No deposit, no advance, no “application fee” is paid before you have seen the place and signed a lease. Also beware of an owner “abroad” offering to post the keys.
What is the reliability file for?
It gathers once and for all what an owner asks: your situation, your income, your guarantor. You then send it in one click with every application. Only owners you apply to can see it.
Posting a listing
How do I publish my property?
Create an owner account, then fill in the form: the property, the address, the rent, the photos and the description. Count five to ten minutes.
What does posting cost?
Nothing. Posting a listing, receiving applications and talking to candidates are free, with no time limit and no commission on the rent.
What does featuring do?
It puts your listing at the top of your city’s results, flags it in lists and shows it on the home page, for a period you choose. A 50 % discount is offered at the moment you go live.
Can I edit or withdraw my listing?
At any time, from your dashboard. You can pause it, mark it as rented, or delete it for good.
How do applications work?
Each application arrives with the candidate’s message and their reliability file as it stood when they sent it. You sort them as you go: viewed, shortlisted, accepted or declined.
Account and data
Do I need an account to browse listings?
No. Browsing is open. An account is needed to write to an owner, book a viewing, save listings or publish a property.
I forgot my password.
Use the “Forgot your password” link on the sign-in page. If you registered with Google, simply use the Google button.
How do I delete my account?
From your profile, or by writing to us. Deletion removes your listings and personal data. Accounting records tied to a payment are kept seven years, as Belgian law requires.
What do you do with my data?
It runs the service, nothing else. We neither sell nor rent it to anyone. The detail is in our data protection policy, with the full list of our processors.
Write to us
A reply reaches you within two working days.
Write directly : contact@kotnow.com